1. Who we are
CoreMass Laboratories provides independent analytical testing from Alberta, Canada. This policy explains how we handle personal information under Alberta's Personal Information Protection Act and, where it applies, Canada's Personal Information Protection and Electronic Documents Act.
2. What we collect
- Contact details: your name, email address and anything else you choose to give us.
- Order details: the tests you select, your Order ID, and how you describe and label your samples.
- Payment details: handled by our payment processor. We do not see or store full card numbers.
- Messages: what you send through our contact form or by email.
- Technical data: IP address, browser type and pages visited, as recorded in standard server logs.
We do not accept human or animal specimens, and we do not collect health information.
3. How we use it
- To process orders, perform testing and issue Certificates of Analysis.
- To reply to questions and send updates about your order.
- To keep our site and records secure, and to prevent fraud.
- To meet our legal and accounting obligations.
We will only send you marketing if you have asked to receive it, and you can opt out at any time.
4. Your results and certificates
Every certificate has a report number that can be checked on our verification page. Anyone holding that number can confirm the report, so share it only with people you want to see it. We may use results internally in a de-identified form to improve our methods.
5. Who we share it with
We do not sell, rent or trade personal information. We share it only as needed with:
- Payment processors, website hosts, and the email and form delivery services that bring your messages to us.
- Shipping carriers, where your order requires it.
- Authorities, when the law requires us to.
Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to local laws.
6. Cookies and third parties
This site does not use advertising cookies. It loads fonts from Google, which means your browser shares your IP address with Google when a page loads. If we add analytics later, we will update this policy first.
7. How long we keep it
We keep personal information only as long as we need it for the purposes above or as the law requires. Certificates and laboratory records are kept so that issued reports remain verifiable. After that, we delete or anonymize them.
8. Security
We use reasonable technical and organizational safeguards to protect your information. No system is completely secure, so please tell us right away if you think your information has been compromised.
9. Your rights
You can ask to access or correct your personal information, withdraw consent, or have it deleted, subject to our legal record-keeping duties. Email us and we will respond within 45 days. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner of Alberta.
10. Age
Our services are intended for adults and are not directed to anyone under 18.
11. Changes and contact
We will post any changes on this page and update the date above. Questions are welcome:
CoreMass Laboratories, Alberta, Canada
info@coremasslaboratories.com