1. Agreement
By using this website, placing an order or sending us a sample, you agree to these terms, our Privacy Policy and our Refund Policy.
2. Our services
CoreMass Laboratories is an independent third-party testing laboratory. We do not manufacture, sell, recommend or endorse any tested material, and a report is not an approval of it.
3. Sample requirements
For every sample you send, you confirm that it:
- Is not a human or animal specimen.
- Is not infectious, radioactive or otherwise hazardous to handle.
- Is yours to submit, and that you may lawfully possess and ship it.
- Is labelled with your Order ID and accurately described.
We may refuse or stop testing any sample that is unsafe, insufficient, mislabelled or outside our scope. If a sample appears to contain a prohibited substance, we will handle and report it as the law requires.
4. Shipping and turnaround
You pay for shipping and carry the risk of loss or damage until we have received and accepted your sample. Turnaround starts on acceptance, and the times we publish are estimates, not guarantees.
5. Research use only
Our results, reports and communications are for research and informational purposes only. They are not medical, diagnostic or dosing advice, and they do not establish that any material is safe or suitable for human or animal use.
6. Results and reports
A report applies only to the sample tested, at the time it was tested. It does not describe a whole batch unless Conformity testing was performed on additional vials, and then only those vials.
You may share a report in full. You may not alter it, crop it, quote it in a misleading way, or present it as applying to a different product or lot.
7. Prices and payment
Prices are in Canadian dollars and exclude applicable taxes unless stated otherwise. Payment is due before analysis begins. Prices may change, but changes will not affect orders you have already paid for.
8. Samples after testing
Testing may consume your sample. Anything left over is disposed of and is not returned unless we agree otherwise in writing before testing.
9. Warranties and liability
We perform our work with reasonable care under our laboratory procedures. Otherwise, to the extent the law allows, our services are provided without warranties of any kind. We are not liable for indirect or consequential losses, and our total liability for a claim is limited to the amount you paid for the test in question.
Nothing in these terms removes any right you have under Alberta or Canadian consumer protection law that cannot legally be excluded.
10. Your responsibility
You are responsible for how you use our results. You agree to cover claims and losses that arise from misrepresenting a report, or from selling or distributing the materials you had tested.
11. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, equipment failure, supply shortages or natural disasters.
12. Governing law
These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. Any dispute will be heard in the courts of Alberta.
13. Changes and contact
We may update these terms by posting a new version here. The version in effect when you place an order applies to that order.
CoreMass Laboratories, Alberta, Canada
info@coremasslaboratories.com